Dynamics AX Integration with CRM

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Dear Colleagues:

Please I will like to inquire how one can integrate the Case Management on Dynamics AX 2012 with CRM, such that once a case is raised on AX it will automatically create a Case incidence on the CRM for the CRM folks to ensure follow ups and resolution.

I will appreciate your professional knowledge on this.

Thank you

Ouwole

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Hi Ouwole,

it depends on the CRM-Version. There was a CRM-AX-Connector from Microsoft. But the last CRM-Version that was supported is 2016.

See

mbs.microsoft.com/.../mdax_dynamicsconnector

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