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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service - Count ...
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Suggested answer

Field Service - Count of overdue bookings is not matching while using the field service mobile app in offline

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Posted on by Darshan M S

Greetings All,

I have created a work order online and is scheduled between 11/19/2021 03:45PM and  11/19/2021 04:15PM.

pastedimage1637305147441v1.png

In the field service mobile app, while in offline mode we are downloading the current day's work order and other related entity records. We were showing the count of bookings which are scheduled, overdue and in progress for the current day.

Although the above work order is scheduled but it is showing under both overdue and scheduled bookings options. Ideally it should show only in the scheduled booking option.

We are using the below query to get the overdue bookings.

pastedimage1637305444429v2.png

Even the time zone of CRM and mobile app are same.

Please let me know any insights on this.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Field Service - Count of overdue bookings is not matching while using the field service mobile app in offline

    Hi,

    Please refer to the following section.

    Step 1: Set up an offline profile

    It states that:

    "For example, by default only bookings that start within the next seven days are downloaded to the device."

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