Field Service - Count of overdue bookings is not matching while using the field service mobile app in offline

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Posted on by Darshan M S

Greetings All,

I have created a work order online and is scheduled between 11/19/2021 03:45PM and 11/19/2021 04:15PM.

In the field service mobile app, while in offline mode we are downloading the current day's work order and other related entity records. We were showing the count of bookings which are scheduled, overdue and in progress for the current day.

Although the above work order is scheduled but it is showing under both overdue and scheduled bookings options. Ideally it should show only in the scheduled booking option.

We are using the below query to get the overdue bookings.

Even the time zone of CRM and mobile app are same.

Please let me know any insights on this.

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Nya 29,056 on at

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RE: Field Service - Count of overdue bookings is not matching while using the field service mobile app in offline

Hi,

Please refer to the following section.

Step 1: Set up an offline profile

It states that:

"For example, by default only bookings that start within the next seven days are downloaded to the device."