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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Restrict owner change ...
Service | Customer Service, Contact Center, Fie...
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Restrict owner change on case when Queue item is picked .

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Posted on by Mohammed Waseem 382

Hi All ,

I have requirement of not changing the owner of case when related Queue item is picked . It should only change work by , rather the owner of case should be same .

Dew have any OOB way of restricting this .

Thanks & Regards ,

Waseem .

  • Suggested answer
    Ankit Sabharwal Profile Picture
    Ankit Sabharwal on at
    RE: Restrict owner change on case when Queue item is picked .

    Hy Partner,

    Hope this post finds you well.

    Up to my knowledge, there is no OOB way to retain the owner when queue item is picked.

    Though if you want to achieve it, then you can do it through plugin , PickFromQueue message might help you out.

    Thanks,

    :Ankit Sabharwal

    Hope this helps.

    Best regards,

    Ankit

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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