web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Restrict owner change ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Restrict owner change on case when Queue item is picked .

(0) ShareShare
ReportReport
Posted on by Mohammed Waseem 382

Hi All ,

I have requirement of not changing the owner of case when related Queue item is picked . It should only change work by , rather the owner of case should be same .

Dew have any OOB way of restricting this .

Thanks & Regards ,

Waseem .

I have the same question (0)
  • Suggested answer
    Ankit Sabharwal Profile Picture
    Ankit Sabharwal Microsoft Employee on at

    Hy Partner,

    Hope this post finds you well.

    Up to my knowledge, there is no OOB way to retain the owner when queue item is picked.

    Though if you want to achieve it, then you can do it through plugin , PickFromQueue message might help you out.

    Thanks,

    :Ankit Sabharwal

    Hope this helps.

    Best regards,

    Ankit

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 25 Most Valuable Professional

#3
11manish Profile Picture

11manish 17 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans