Hi there,
Simple things make things better.
When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.
Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.
The actual options in a multi choice answer looks like this at the moment.
If the developer of PVA could easily change the css to:
.react-film__filmstrip__list {
display: block !important;
word-wrap: break-word !important;
}
.react-film__filmstrip__item {
padding-left: 0 !important;
}
.react-film__filmstrip__item {
padding-right: 0 !important;
}
The result would be like this:
And everyone would be very happy.
I hope this message finds a good developer that can implement the css and half of the posts on the community will disappear.
Kind regards,
Fernando
