Unable to see Sales Insights Settings

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Posted on by jmaliwat

I have the Dynamics 365 Sales Enterprise license and system administrator access to our CRM environment.

I am trying to enable sales insights but I'm not even seeing the Sales Insights Settings in our Sales Hub app.

Is there anything else I need to be able to view the Sales Insights Settings? I can confirm that the sales insights add-on is installed in the environment:

I'd appreciate any ideas/suggestions you might have!

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Leah Ju Microsoft Employee on at

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Unable to see Sales Insights Settings

Hi Partner,

Is the app you are installing and using the Sales Hub app?

It should has these groups in the sitemap:

Try to edit the sitemap of sales hub app and check that you can see the Sales Insights Settings or not:

In my environment, this area has combined with two subareas:

Point to these two URLs, you try to access the interface through the url

/main.aspx?pagetype=control&controlName=MscrmControls.UnifiedConfigCustomControl.UnifiedConfigCustomControl

/main.aspx?pagetype=control&controlName=MscrmControls.UnifiedConfigWrapperControl.UnifiedConfigWrapperControl

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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