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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to see Sales In...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to see Sales Insights Settings

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Posted on by jmaliwat
I have the Dynamics 365 Sales Enterprise license and system administrator access to our CRM environment. 
 
I am trying to enable sales insights but I'm not even seeing the Sales Insights Settings in our Sales Hub app.
 
 
Is there anything else I need to be able to view the Sales Insights Settings? I can confirm that the sales insights add-on is installed in the environment:
 
 
I'd appreciate any ideas/suggestions you might have!
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Is the app you are installing and using the Sales Hub app?
    It should has these groups in the sitemap:
    Try to edit the sitemap of sales hub app and check that you can see the Sales Insights Settings or not:
    In my environment, this area has combined with two subareas:
    Point to these two URLs, you try to access the interface through the url
    /main.aspx?pagetype=control&controlName=MscrmControls.UnifiedConfigCustomControl.UnifiedConfigCustomControl
    /main.aspx?pagetype=control&controlName=MscrmControls.UnifiedConfigWrapperControl.UnifiedConfigWrapperControl
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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