Incoming email is creating two cases. Same queue different owners. The first case does not contain the email or the Case Origin as Email. It appears that the email to case process is partially creating the first case and then creating the second case. Case creation dates are 3 seconds apart.
Hi James,
When this happens, can you see the System Jobs log? Can you check if there is any other job that runs and create the ghost case? Does it result from the same system job that created the wanted case?
The process log shows the CaseID for the second case. Have no idea where the log for the first case is.
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