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Not able to see functional location of Service Accounts on Work Order

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Posted on by 156

Hi Community,

I am not able to see the Functional Location field on Work Order which was mentioned in this Microsoft Documentation [Click Here]

pastedimage1608703933941v2.png

Can anyone please let me know is there any prerequisite for the same? 

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Not able to see functional location of Service Accounts on Work Order

    Are you using a cloned version of the main form? When Microsoft do updates to a form then its only applied to the Microsoft managed main forms.

    You will just need to add the lookup yourself

  • Amit Prajapati Profile Picture
    Amit Prajapati 156 on at
    RE: Not able to see functional location of Service Accounts on Work Order

    Yes, Functional location is present in the system and I have already configured the Function location for multiple account. I just have concern why it not visible on the Work Order which was present in MS documentation.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Not able to see functional location of Service Accounts on Work Order

    If you cant find the 'Functional Location' entity in advanced find, then I would suggest contacting Microsoft.

  • Amit Prajapati Profile Picture
    Amit Prajapati 156 on at
    RE: Not able to see functional location of Service Accounts on Work Order

    Hi,

    Following is details for my field service environment:

    pastedimage1608718188322v2.png

    pastedimage1608718302308v3.png

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Not able to see functional location of Service Accounts on Work Order

    What version of field service do you have installed?

    Do you have release wave 2 installed?

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