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Purchasing is unable to cancel or reverse posted receipt. The following error comes up: "The ledger transactions type Purchase, accrual for account 200050 cannot be reversed."
any help would be appreciated.
Sorry it has taken so long to respond. The issue was not resolved. They received 3 item using the same receipt. When they matched the 2 for invoicing, the system would not allow them to reverse the receipt since it was already matched and invoiced. Hence they are just left as is and waiting to receive invoice for the 3rd item. Thanks again for your response.
Thanks Dr. Reinhard for following up. I am waiting to hear from AP. It seems that she processed (waiting to hear if she meant invoiced and paid) 1 of the 2 items on the same PO with the same receipt. AP clerk is trying to reverse one of the items that was not processed and not able to. Screen shot below.
Good morning Tremor Olaes,
Just wanted to follow up on this issue and ask if you have made some progress getting it resolved?
As I mentioned, things work fine without error in my environment and I wonder whether it might be the case that you run into an 'old' bug because you operate an old AX2012 version or whether it might be something different that triggers this error.
Would be great if you could keep us updated.
Many thanks and best regards,
Ludwig
Hi,
I just double checked that in my demo machine and things worked fine there.
What I did was I selected the 'Correct' button and entered a quantity of 0 to get the previous transaction corrected.
Once I hit ok, things were reversed correctly.
Can you try the same process?
Best regards,
Ludwig
Thanks Dr. Reinhard. They are going through the Purchase order>product receipt>voucher> transactions
Hi Tremor,
Did you try to reverse it from the GL module in the voucher form or directly from AP and the related PO?
Best regards,
Ludwig
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