To customize the dynamic email's subject and content in workflow

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Posted on by J_Lee

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I have faced an issue that the email's subject and content is dynamic in workflow.

1. if the checkbox field, for example, urgency, is turned 'Yes', the mail notification in workflow will be

subject: (Urgent) xxxx

Content: It is in urgency....

Otherwise,

subject: xxxxx

Content: .....

Does the email notification have IF function in workflow? for example: IF(%Urgent% ="Yes, "(Urgent)", "") xxxxx

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Dynamics 365 Finance

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Alireza Eshaghzadeh 14,608 Super User 2025 Season 2 on at

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To customize the dynamic email's subject and content in workflow

Hi,
I agree with André that this requirement needs to be addressed through customization. As mentioned, you can achieve this by extending the workflow class

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J_Lee 1,178 on at

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To customize the dynamic email's subject and content in workflow

May i know what the virtual field is? Is it the field in data entity?

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André Arnaud de Cal... 297,200 Super User 2025 Season 2 on at

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To customize the dynamic email's subject and content in workflow

HI J Lee,

Out of the box there is no option to use e.g. functions or expressions. To avoid too many conditions in your flow, you can consider creating a virtual field that will be exposed by the workflow class. This is like a display method. In this method you can write all logic or load data from a configuration table to return an email subject.

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J_Lee 1,178 on at

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To customize the dynamic email's subject and content in workflow

It will duplicate a lot of process boxes.

Any flexible solutions?

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Mohamed Amine Mahmoudi 26,292 Super User 2025 Season 2 on at

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To customize the dynamic email's subject and content in workflow

Hi @J_Lee,

You need to use conditional descision in WF.

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/configure-conditional-decision-workflow

Best regards,

Mohamed Amine MAHMOUDI

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