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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Communication Widgets ...
Service | Customer Service, Contact Center, Fie...
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Communication Widgets in CIF 2.0

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Posted on by Scott Hoff 35

Has anyone ever successfully implemented a communication widget in a multi-session app (Omnichannel or Customer Service Workspace)? Per the documentation, it is as easy as having a URL configured within a Channel Provider within an App Profile assigned to a User, however the control does not render even though other aspects of the App Profile (e.g., Agent Scripts) do render successfully.

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