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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Issues with the App cr...
Finance | Project Operations, Human Resources, ...
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Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

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Posted on by SPanG 5

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Hi Team,

We have shifted MS Dynamics AX application (version 2009 SP1) from windows Server 2008 Server to Windows server 2012 R2

After shifting when we are starting the Dynamics services, randomly users are observing App Crash. We need your help to understand the root cause for the same

We have already running server from which issue is not observed.

Only 2 new servers(Windows server 2012 R2 where we installed the apps, issue is observed.

Below will be application details:

Application Nam & Version: MS Dynamics AX 2009 SP1  (5.0.593)

Kernel Version:5.0.1600.2596

Regards,

PS

  • SPanG Profile Picture
    SPanG 5 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    Any possible reason why we are unable to see the correct version in control panel even tough applied RU8 as well.

  • doninep Profile Picture
    doninep 120 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    Our current system with SP1 and RU8 is showing 5.0.1500.6491.

  • SPanG Profile Picture
    SPanG 5 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    We installed similar KB file which was working in existing server. i.e.  KB2405516

    As per below URL this KB is for Rollup Update 6 5.0.1500.3761 16 Dec 2010 KB2405516

    URL Name: cloudblogs.microsoft.com/.../

    However, if we see app version in control panel (Appwizz.cpl) its shows RTM 5.0.593.0

    Not sure if we can apply now RU8 on new servers . Actually it should not affect on existing servers and their execution

    Thanks & Regards,

    PS

  • doninep Profile Picture
    doninep 120 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    Did you install RU8 after installing SP1?  We have clients running 2009 on Server 2012 and we installed RU8 in addition to SP1.

  • SPanG Profile Picture
    SPanG 5 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    Hi Andre,

    Thank you for your response. Other system logs are with event ID 41, 6008 which may related to system not responding but not sure if  this is only causing the issue. 

    Other error from server 01 as below

    Object server 01: Unexpected situation with event ID 110

    These servers are VM's and have increased Virtual memory as well which may cause issue, this is my assumption only. 

    We have installed below components only

    Database server

    Application files

    Application object server

    Client

    .Net Business connector

    Also we are unable to found .Net Business connector even though this is selected and installed 

    Thanks & Regards,

    PS

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 293,278 Super User 2025 Season 1 on at
    RE: Issues with the App crash after shifting to newer OS - Dynamics 2009 AX SP1

    Hi,

    AX2009 is a quite old application. Are you able to identify which processes are used by the users when the clients crashing? Do you have more information from other Windows server events? You shared a screenshot of only only error. There is also an error in the 'Dynamics Server 01'.

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