Hi, I created some customer Journeys which simply send emails to a set of users. All my Journeys gets completed after the email is rolled out after some time but one Journey(created on 1st Dec) has completed the supposed course of action and is still showing in LIVE state and there's literally no difference in how this journey was created wrt other journeys.
Please suggest
Q1 why this Journey has not completed yet and
Q2 how long does a Journey actually take to change it's state from Live to Completed after completing the supposed course of action.
Thanks, Nik.
Everything looks good to me. I am not sure then what else can be the cause of this. you can raise a MS ticket for further support
I've added the screenshot of the Journey in the Original post. Couldn't post the General tab as this was a real time Journey(similar to others), so didn't have an option for that.
Is it possible for you to share the screenshot of your journey? also, the general tab's screenshot
Hi,
The start dates are different and I've no end dates in the Journeys.
Hi Nikhil,
can you also check if the start and end dates are the same for all your journey?
Hi Naveen,
Thanks for the prompt response.
My Journey configuration literally starts and sends a basic mail (mentioning that we are testing and have no links associated) and that's it. The target group has received the email. Also, the same number of contacts were sent another mail from a similar journey (just the change of mail and exactly similar Journey) which actually shows the status as completed, so I guess that eliminates the case where the user group could have a problem.
I really appreciate you helping out and if you have any pointers that I should ponder upon, please do let me know. Thanks!
Nik.
Hello,
It's difficult to say exactly why the one Journey you created on December 1st is still in a LIVE state without more information about the specific Journey and its configuration. However, here are a few potential reasons:
Q1.
Q2.
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