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teams dialer transfer calls / Spaces in phone number

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Posted on by Kelly Vanderputte

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We've setup the teams dialer in our dynamics environment.

We have two questions:

1. Is there a possibility to transfer calls like in the normal teams client?

2. If we put spaces in the phone number, the suggestions don't seems to work, if we remove the spaces it works (works with spaces in the teamsclient if one of my contacts calls).

eg +32 2 12 33 44 doesn' twork. +322123344 works

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Haig Liu Microsoft Employee on at

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RE: teams dialer transfer calls / Spaces in phone number

Hi Kelly Vanderputte,

1.It's possible, at least in customer service:

https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-transfer-consult

2.This may be a design issue, try using another format like a dash (322-123-344).

https://learn.microsoft.com/en-us/dynamics365/sales/call-using-microsoft-teams

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