We recently deployed Dynamics 365 Customer Service 2024 release wave 2 to our dev environment to work out any bugs/issues before they went live in production.
Upon speaking to management, they wanted to either remove or change the icons associated with the column in this view.
I came upon this article and presumed that there was a Javascript web resource uploaded by the d365 development team but could not find it amongst the various other web resources flooding the system.
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