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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / First Resolution date ...
Customer experience | Sales, Customer Insights,...
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First Resolution date and Final Resolution date from Case resolution entity

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Posted on by Community member
Hi Team,
 
Please let me know the way to capture First Resolution date and Final Resolution date into two separate fields  when resolving the case in CRM .
 
For example if i'm closing the case for the first time First Resolution date has to capture the value and after reactivating the closed case then trying to close it again by the time 
Final Resolution date field will be captured the date. 
 
 
 
 

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