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Finance | Project Operations, Human Resources, ...

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problem with the sending of emails in the Purchase flow - Great Plains v18

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Posted on by Carolina Hernandez

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We have problems with the sending of emails in the Purchase flow. It is intermittent. It is interrupted and I have to change the email account to get it working again. The first account is xx@xx.com and the other is xx@outlook.com.
We test our emails system but it is working fine. The problem is only with the purchase flow.
What can I do to solve the intermittence?

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Beat Bucher GP Gee... 28,061 Moderator on at

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Hi Carolina,

Have gone thru this guide already ?

docs.microsoft.com/.../email-troubleshooting-guide

community.dynamics.com/.../dynamics-gp-email-troubleshooting-guide-1743830067

This one is old and not related to WF, but might help nonetheless:

support.microsoft.com/.../how-to-troubleshoot-issues-that-occur-when-you-send-e-mail-statements-in-microsoft-dynamics-gp-9-0-4a2dfb91-c8fb-861b-0bd2-c8d2e7986782

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