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A year or two ago, a write off was done on an invoice. A few months after the write off, the customer paid that invoice. So we did "undo settlement" so that the invoice would be open and we could apply the payment to the invoice. Now, the account shows a credit from that write off. How do I reverse that write off? If it is not possible, how can I get that credit off of the account? All reversal options and cancel voucher options are either greyed out or give me a message saying it can't be completed.
Hi ASeto,
It would be possible to create a new general journal and manually create the reversal for the customer account and the write off account.
Thank you for the help. I assume that the reversing journal entry would need to be the exact opposite of the original, is that correct?
Indeed, the reversing entry should be exactly the same, but only have the opposite amounts.
I went into the testing environment, and did a journal entry. But nothing changed. I ended up going into Collections > Collection Detail and then did a write off for the write off. And that took it off of the customer's account. (All in the testing environment)
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