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Dynamics 365 and Cisco integration

Posted on by Microsoft Employee

Hi! Thank you all. Is it a way to integrate Dynamics 365 with any platform from Cisco?  I saw that was a CallConnector from Cisco, but it is eol now. Also a zapier integration with Cisco Spark and Dynamics CRM, is it the same with D365? 

:) 

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  • Rizwan Aarif Profile Picture
    Rizwan Aarif 480 on at
    RE: Dynamics 365 and Cisco integration

    Hi Ismael,

    Were you able to do that? 

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 and Cisco integration

    Nothing that a reliable CTI connector can't resolve. You can check the ones on the market; we particularly use ours to integrate MS Dynamics with Avaya. I checked and they do support MS Dynamics-Cisco integrations: www.tenfold.com/.../ciscopbx.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 and Cisco integration

    Hi Ismael just wanted to check in and see if you're still looking? If you are, you may want to take a look at Tenfold. It's a CTI tool built for any business that handles customer interactions. It can also integrate MS Dynamics with any platform from Cisco ( ex. Cisco Finesse, HCL, Spark, even UCM).

    www.tenfold.com/.../ciscopbx

    Some of its features are a floating UI, screen pop, automatic as well as automatic call recording and logging.

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