Deactivate Block Email by duplicate recipient address

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Hi there,

I have a transactional email which should send out by an order (created by workflow after form submission). The Problem is right now, that people who already received this email where blocked automatically by marketing application. If someone submitted the form twice, he does not get the email right now.

Is it possible to change somehow? Or is there a workaround possible?

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Nya 29,064 on at

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Hi,

The “Duplicate recipient address” category is caused by different contacts with the same email address. It can be found in Analyze marketing results and gain insights (Dynamics 365 Marketing) | Microsoft Docs.

According to your description, it is the same contact submitting a form multiple times to update the information. The contact will only be processed once even if there are several submissions in the form insights.

You can try to set the audience as the following screenshot, which allows to trigger the journey when a new order is created for the contact.

Or please refer to the following similar issue:

(+) Customer journey - Send mail to marketing - Microsoft Dynamics CRM Forum Community Forum

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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Community Member on at

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Hi Nya,

sorry for my late reply. I have further issues in this case. First of all, after creating the order via workflow I want to deliver those Contacts informations about it with marketing Email. So I have a Form and I tried to implement your suggested answer with the order in segment but it wont work for me right now.
The order is created but the contact is not in the customer journey right now. Contact ID ist set in order and on cantict by default.

Here is the customer Journey as in your example

Here is an order with a contact as customer

After creating these order, the contact will not enter the customer Journey.

Can you please tell me how i can implement this. I need to send Emails after form submissions (and there should not be any test for duplicating Email Adresses)

Thank you!

Regards,

Ferdinand

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Nya 29,064 on at

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Hi Ferdinand,

It is recommended to create a new post to avoid confusion.

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