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User can't see Business App tile for Sales App in Office Portal

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Posted on by Jay Kay

Hi,

I have the issue that a user can't see the tiles for D365 he has access to in the office portal. The most weird thing is that he can access the system regularly via the web link. So he definitely has an active account for the system. Also all security roles have been checked multiple times and compared with other users who see the tiles.

He has tried different web browsers as well as InPrivate mode and emtied cache. I have also taken the security roles and added them again.

From what I know one can see the tiles when you have access to the apps. I couldn't find any setting for enable or disable them just for the view.

Even when he is trying to enter the app selector from D365 Sales directly he is still seeing only four default apps that aren't in use.

Does anyone have an explanation for this? As I'm running out of ideas what might have caused this situation.

Thanks for any help!

For understanding:

This is my view with the tiles

This is his view (only 4 default ones that aren't in use):

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Jay Kay 50 on at

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RE: User can't see Business App tile for Sales App in Office Portal

Hi woolrich,

thank you for your information.

I have spoken to MS Support. They had to rise an internal request with their product group. There was an issue with the automated app snyc. Unfortunately I didn't receive any more information and if this can be resolved on your own, since it even took MS a while to figure it out.
woolrich 5 on at

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RE: User can't see Business App tile for Sales App in Office Portal

Hi Jay Kay,

We have same issue since access to the D365 home page was removed. On the old home page we advised users to Refresh their app list to pick up security role changes for model driven app access.

There is no obvious option to refresh the business apps via the Office home page or within the launcher under the waffle menu.

We also have to revert to giving users the direct url link which we do not want to have to do. Alternatively they attempt to access an app tile they do have and upon access failure they are presented with the apps they do have permission to access. This is not a sustainable method of access of course!

MS have removed the D365 home page but not provided an equivalent function for the previously necessary app list refresh button.
Jay Kay 50 on at

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RE: User can't see Business App tile for Sales App in Office Portal

Hi Nya,

thank you for your answer. I wasn't sure if this is really an office problem of dynamics that's why I posted it here as it matters the access to dynamics.

The problem is, that many users are using this way via the portal. Since the direct link is working there is at least no hurry.

Still I would like to understand why the tiles are not showing when all the access are available. Like I said before, from what I know, either you have access and therefore you can see all apps you have access to or you don't and then you can't login via a direct link and also you don't see the apps. Am I right or am I missing something?
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Nya 29,056 on at

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RE: User can't see Business App tile for Sales App in Office Portal

Hi Jay,

If it is normal to access the apps with certain web link, there is nothing in particular that needs to be set up in Dynamics.

It’s recommended to post your issue to the forum of Office 365:

Office 365 - Microsoft Tech Community

Or you can submit it directly in the following location of Office Portal.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya