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work Order Number is not getting Auto Populated in Work Order Entity in Resco Inspections Mobile App

Posted on by Microsoft Employee

Trying to create a new work order in Resco Inceptions Mobile App and getting an error: Unidentified (until synchronization with server).

Please suggest.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: work Order Number is not getting Auto Populated in Work Order Entity in Resco Inspections Mobile App

    I hope we'll have to wait for the release then.

    Thank you much Thomas for your time and suggestion.

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: work Order Number is not getting Auto Populated in Work Order Entity in Resco Inspections Mobile App

    I think its because you are using resco inspections application which is not officially Microsoft and probably doesnt follow to auto numbering process when you go and sync. I believe that this works in the Field Service App.

    I know that there is going to be an update to the field service app very soon for the October release which integrates resco inspections to the Field Service app.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: work Order Number is not getting Auto Populated in Work Order Entity in Resco Inspections Mobile App

    Thanks for replying,

    I have verified that the customer is online while creating the work order.

    Also, I have tried to Sync and also have restarted the app with still the same issue.

    Any suggestion would be helpful.

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: work Order Number is not getting Auto Populated in Work Order Entity in Resco Inspections Mobile App

    Hi Santosh,

    This is by design. As you are creating a work order offline on the tablet. It hasent been assigned a number yet. You will have to sync the Work Order so it reaches the CRM Server then the Work Order Number will get populated after that.

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