While working on the Customer Service Workspace I've got a task that sounds simple:
On a case form, add a field that shows the failure time of that case from the SLA KPI instance (measures from Created On to First Response).
In the same form I already have a working SLA Timer that shows the correct remaining time, also, in the Active Cases view there is a column called Failure Time (First Response By KPI) which shows the correct time.
In the case form itself it appears it is impossible to add a field from another entity, even if the entity is related to the case.
Help will be appreciated!