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Whenever I create or modify the sale order, the order chnages ro HOLD Status.
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Hi Sriram,
Can this be the result of a system modification?
Best regards,
Ludwig
Go to Sales and marketing/Setup/Sales orders/Order hold codes. Please check if any hold code is marked as default for sales order. This automatically gets assigned to all new sales order created.
Regards,
Zain Mehmood.
Hi Zain,
The Hold code is not marked to the default sales order. i have checked this already. is there any other thing needs to be checked in the setup.
How does the modification impacts?
Hi Sriram GS,
If no configuration is responsible for what you see, talk to one of your system admins or developers. They should be able to tell you whether a modification has been implemented here.
Can you see anything on click on Sale Order action pane in the Functions section, order holds button?
Zain Mehmood
This issue i am facing since 1 week. this issue is faced in live environment & in the test environment no issue.
Hi,
Nothing is selected in the Function section.
it has only the Order Holds button. Now we are clicking the button and clearing the Hold status. Even Hold code is also not assigned
this is the new order created today
Hello Sriram GS,
The hold user ID '$7B1E' does this say something to you? Is this a 'normal' user or a technical user account that is used for automatic processes?
How are the Sales Orders created exactly? Do you manually set them up or are they imported from another system by selecting a button of something alike?
Actually we never use the HOLD function in the sale order. The user ID '$7B1E' is a normal user and responsible for the order generation, hence in the log it shows his ID.
Sales order are created manually just by selecting the customer id/ product code/ qty.. as normal standard process.
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