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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Potential Duplicate Re...
Customer experience | Sales, Customer Insights,...
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Potential Duplicate Records View doesn't show the Matched Records - Duplicate Detection Rule

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Posted on by Fatma_Hamed 30

Hello all,

The potential duplicate records view doesn't show any records although the counter shows that there is a record matches the duplicate criteria as shown in the below screenshot

pastedimage1665772119815v1.png

We are using a custom lookup field and the OOB customer field in the rule that should exact match.

Appreciate your help.

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