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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Import Lead Error
Customer experience | Sales, Customer Insights,...
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Import Lead Error

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Posted on by krishna 30

Hi,

We are facing an issue while importing lead. PFB error details

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Only one file allowed for update modeDetail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>3b362720-561a-4c78-a1b0-62bdff35db33</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<HelpLink>http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkID%3d398563%26lcid%3d1033%26error%3dMicrosoft.Crm.CrmException%26client%3dplatform%26sv%3d9.0.42.994%26de%3dLive%26opsys%3dMicrosoft+Windows+NT+10.0.14393.0%26errorCode%3d-2147220970</HelpLink>
<Message>Only one file allowed for update mode</Message>
<Timestamp>2019-10-16T06:29:13.1934082Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Regards,

Krishna

  • ajyendra Profile Picture
    ajyendra 1,730 on at
    RE: Import Lead Error

    Hi Krishna ,

    Just for Cross Check Download  Template File of lead from below path mentioned in screenshot and Check both have same column name or not (Prod(CRM) instance and other region(crm5)).

    You told us that it will work there. So Just Cross Check these Scenario both have same column Name? NOTE:- Make sure even single letter is not skip when you check

    pastedimage1571307775529v1.png

  • krishna Profile Picture
    krishna 30 on at
    RE: Import Lead Error

    it is a customized field.

  • Joana Pinto Profile Picture
    Joana Pinto 740 on at
    RE: Import Lead Error

    Hi,

    Is that an out of the box field or a customized field?

  • krishna Profile Picture
    krishna 30 on at
    RE: Import Lead Error

    Hi Joana,

    we are not having Modified on Column, but we have "Date Lead genarated on"

  • Joana Pinto Profile Picture
    Joana Pinto 740 on at
    RE: Import Lead Error

    Can you say which columns you are using on you excel file? Do you have "Modified On" on your excel?

  • krishna Profile Picture
    krishna 30 on at
    RE: Import Lead Error

    Hi Joana,

    We are importing leads through excel. we are facing this issue only in Prod(CRM) instance. we tried to import same in other region(crm5) and it was working fine.

    Regards,

    Krishna Chaitanya

  • Joana Pinto Profile Picture
    Joana Pinto 740 on at
    RE: Import Lead Error

    Hi,

    How are you importing the lead? By excel? And if so, what fields are you using for the import?

    You must give us some more details please.

    Regards,

    Joana

  • ajyendra Profile Picture
    ajyendra 1,730 on at
    RE: Import Lead Error

    Hi,

    there is number of things that create that error

    Check this forum and Do you have to check What RyanWaston Do if you have that scenario in your side

    community.dynamics.com/.../crm-2016-import-lead-error

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