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Service | Customer Service, Contact Center, Fie...
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Omnichannel startProactiveChat Bug

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Posted on by 5

Dear Community,

i hope i will find here a solution for my problem.

It is not possible to click on something in the yellow area after the proactive chat trigger has been triggered.

I have this problem with every page I build or add the code.

This bug only shows up when the chat proactively pops up, when the chat widget is displayed below or when the chat is started manually, the problem does not arise

4861.Chat.png

 

We have now built a new ohne page design page and added the code (Code from Start a chat proactively | Microsoft Docs)

You can try it here also Unfold - Personal Portfolio & CV Template (east-river.at)

   

For any tests I have provided you with the complete code of the page on SharePoint:  Chat Code

Thank you very much

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