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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Get-CrmSetting : The c...
Microsoft Dynamics CRM (Archived)

Get-CrmSetting : The caller was not authenticated by the service.

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Posted on by Benjamin Rutledge 635

When trying to fix my Help URL on a working IFD of Dynamics CRM 2011 UR11, I get the following error in an elevated PowerShell session:

 Get-CrmSetting : The caller was not authenticated by the service.
At line:1 char:29
+ $websetting = Get-CrmSetting <<<<  WebAddressSettings
    + CategoryInfo          : NotSpecified: (:) [Get-CrmSetting], SecurityNegotiationException
    + FullyQualifiedErrorId : System.ServiceModel.Security.SecurityNegotiationException,Microsoft.Crm.PowerShell.GetCr
   mSettingCmdlet

I am logged in as a Domain and Enterprise Admin.  Any idea as to why I can't run a simple Get?

Please advise,

Benjamin Rutledge

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Get-CrmSetting : The caller was not authenticated by the service.

    Hello,
    I ran into the same issue when I tried to get a CRM Claims setting (Get-CrmSetting -SettingType ClaimsSettings)

    I found a KB article from microsoft which helped me to resolve the issue:

    https://support.microsoft.com/en-us/kb/896861

    I have used method 2 with the DisableLoopbackCheck registry key on the CRM application server

    regards,

    Moritz

  • Sergiy Kalinkin Profile Picture
    Sergiy Kalinkin 10 on at
    RE: Get-CrmSetting : The caller was not authenticated by the service.

    I have the same problem with powershell and Microsoft.Crm.PowerShell cmdlet.

    PS C:\> Get-CrmOrganization

    Get-CrmOrganization : Source    : mscorlib

    Method    : HandleReturnMessage

    Date    : 9:38:13 AM

    Time    : 5/1/2014

    Error    : The caller was not authenticated by the service.

    Stack Trace    :

    ======================================================================================================================

    Inner Exception Level 1    :

    Source    : System.ServiceModel

    Method    : ThrowIfNegotiationFault

    Date    : 9:38:13 AM

    Time    : 5/1/2014

    Error    : The request for security token could not be satisfied because authentication failed.

    Stack Trace    :

    ======================================================================================================================

    At line:1 char:1

    + Get-CrmOrganization

    + ~~~~~~~~~~~~~~~~~~~

       + CategoryInfo          : InvalidData: (Microsoft.Crm.P...anizationCmdlet:GetCrmOrganizationCmdlet) [Get-CrmOrgani

      zation], SecurityNegotiationException

       + FullyQualifiedErrorId : CRM Deployment Cmdlet Error,Microsoft.Crm.PowerShell.GetCrmOrganizationCmdlet

    PS C:\>

  • Verified answer
    Benjamin Rutledge Profile Picture
    Benjamin Rutledge 635 on at
    Re: Get-CrmSetting : The caller was not authenticated by the service.

    After finally finding and reading a number of other entries on the subject, I found that the purpose of the two posts referenced earlier was to set the HelpServerUrl in the configsettings table of the MSCRM_CONFIG database to a blank string.  They took two different paths to doing so, the first through SQL and the second through PowerShell.  By focusing on the SQL solution, I was able to resolve my issue, though it looked like it failed initially.  I'd still like to know what's wrong with my PowerShell, but for now, I'm all good to go--Help is working again on my IFD.

  • Benjamin Rutledge Profile Picture
    Benjamin Rutledge 635 on at
    Re: Get-CrmSetting : The caller was not authenticated by the service.

    I can't be the only one with this problem.  Someone please advise.

  • Benjamin Rutledge Profile Picture
    Benjamin Rutledge 635 on at
    Re: Get-CrmSetting : The caller was not authenticated by the service.

    I've found and tried to follow these two posts, but had issues with each:

    community.dynamics.com/.../crm-2011-help-menu-unavailable-when-you-configure-ifd.aspx (is this a SQL query they suggest I run?)

    www.zero2ten.com/.../microsoft-dynamics-crm-2011-help-doesnt-work-after-internet-facing-deployment (this is where I had the PowerShell issues mentioned above)

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