I am creating case record through api
record1:
{
"title" : "case1",
"customerid_contact@odata.bind" : "/contacts(guid)"
}
record2:
{
"title" : "case2",
"customerid_account@odata.bind" : "/accounts(guid)"
}
above two records were successfully created through postman.
My question is, while doing programmatically, how we can ensure that we are mapping the customerid with contact or account ?
For identifying and mapping the entity's logical name while setting the customer ID field, you have to first retrieve that record from CRM. So, in your situation, you have to make two retrieve requests to identify the logical name of the entity. For example, you have a GUID, so in the first request, you have to check the GUID present in the Account entity, and in the second request, you have to check the GUID present in the Contact entity. Based on both request results, you can identify which logical name of the entity you should provide while creating a case entity record.
Hope this helps.
Thanks!
Hi,
Can please share about how you received the GUID?
For e.g. if you are getting the values from any third party webapi then I would suggest you to check the same GUID with account and contact once any of them found then you can set those values during create.
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Daivat Vartak (v-9d...
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