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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / When replying to an em...
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When replying to an email the queue email address is added twice

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Posted on by CU26091537-0 2
Hello, 
 

I’m encountering an issue where my "Reporting Support" queue is automatically being added to the "To" field when I send an initial email reply to a user from a case record. This leads to multiple emails appearing in the timeline, as the reply is technically being sent from the queue.

Is there any out-of-the-box functionality in Dynamics 365 that could be causing the queue email to be automatically populated in the "To" line? Any insights or suggestions would be greatly appreciated!

 
  • CU03111622-0 Profile Picture
    CU03111622-0 6 on at
    When replying to an email the queue email address is added twice
    where is my reply?
  • CU03111622-0 Profile Picture
    CU03111622-0 6 on at
    When replying to an email the queue email address is added twice

    It sounds frustrating to deal with email automation issues like that, especially when it clutters your timeline! If anyone here is feeling overwhelmed by tech challenges or academic pressures, I recently found great support at research paper writer. They helped me navigate a complex research paper by offering thorough assistance with both content and structure. The writers were attentive to my needs, ensuring I had a polished final product without the usual stress. It’s definitely worth checking out if you need reliable help!

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    Amit Katariya007 Profile Picture
    Amit Katariya007 8,730 Super User 2024 Season 1 on at
    When replying to an email the queue email address is added twice
    Hello User,
     
    Have you checked if mentioned email address in the TO field is added when you are composing the email from CRM ? If yes then try to remove from the email.
     
    Thank you,
    Amit katariya

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