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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Workflow ...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Workflow produces "Unknown Entity" error for Cases

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Posted on by CRM Houston
When creating a workflow for Cases, I receive an error when I add a step to update the Case entity: "Unknown Entity Name. The entity does not exist. Please specify an existing entity name." The entity and its name exist.

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi CRM Houston,

    This is a known issue. It will be fixed in the next automatic update, but a workaround is currently available.

    The workaround is as follows.

    1. Create an unmanaged solution and add the missing entities. E.g., Add the Case entity to a solution.
    2. Publish the unmanaged solution to reflect your changes in the system.
    3. Optionally you can delete the unmanaged solution once it is published. Any changes made in the solution will be maintained.
  • CRM Houston Profile Picture
    CRM Houston on at

    Thank you, Adrian.  I tried the fix, but had the same issue in the new solution.  Perhaps I did something wrong in this very simple process.  When creating the solution, I added the Case entity and all of the Assets, but did not add all "required components".  Do all Required Components need to be included in the solution?javascript:void(0);

  • CRM Houston Profile Picture
    CRM Houston on at

    Created a second test solution, this time including all Required Components.  Still receive the Unknown Entity Error.  

    BTW, this is showing that it is a solution and is not giving me the option of "No".  Unfortunately, it is not working around the problem.

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