Dynamics 365 Workflow produces "Unknown Entity" error for Cases

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Posted on by CRM Houston

When creating a workflow for Cases, I receive an error when I add a step to update the Case entity: "Unknown Entity Name. The entity does not exist. Please specify an existing entity name." The entity and its name exist.

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CRM Houston on at

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RE: Dynamics 365 Workflow produces "Unknown Entity" error for Cases

Created a second test solution, this time including all Required Components. Still receive the Unknown Entity Error.

BTW, this is showing that it is a solution and is not giving me the option of "No". Unfortunately, it is not working around the problem.
CRM Houston on at

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RE: Dynamics 365 Workflow produces "Unknown Entity" error for Cases

Thank you, Adrian. I tried the fix, but had the same issue in the new solution. Perhaps I did something wrong in this very simple process. When creating the solution, I added the Case entity and all of the Assets, but did not add all "required components". Do all Required Components need to be included in the solution?javascript:void(0);
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Adrian Begovich 1,025 Super User 2025 Season 1 on at

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RE: Dynamics 365 Workflow produces "Unknown Entity" error for Cases

Hi CRM Houston,

This is a known issue. It will be fixed in the next automatic update, but a workaround is currently available.

The workaround is as follows.

Create an unmanaged solution and add the missing entities. E.g., Add the Case entity to a solution.

Publish the unmanaged solution to reflect your changes in the system.

Optionally you can delete the unmanaged solution once it is published. Any changes made in the solution will be maintained.