Changing GL Accounts

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We import invoices from our billing engine and decided to change the GL accounts where these transactions get posted. The change was made in the Posting Accounts window however the transactions got posted to the legacy GL accounts. We looked at customer records and the GL actindx is still pointing to the legacy GL account. Do we have to change every Customer posting account individually?

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26P2ER 1,775 on at

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Hello Michael:

Have you thought about updating the GL accounts at the customer class level?

You can then click yes to "Do you want to roll down changes to customers in this class?" before making the change on the customer class.

Hope this helps.

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Redbeard 12,931 on at

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Michael -

Ven's suggestion is a good one. GP pulls posting accounts hierarchically. First from Master Records, next from module setups then finally, when all else fails it goes to the global setup in Setup > Posting > Posting Accounts... You could also try this, in Sales > Setup > Sales Order Processing Setup there is a switch (radio button) that toggles where posting accounts are sourced from (Item or Customer). If you are currently pulling them from Customer, switch it to Item, if accounts are not set there for Sales Activities, then GP should pull them from Posting Account Setup.

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