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I am trying to find a solution to the very common scenario of broken call where an engineer can't complete the work on the 1st visit and another booking has to be made. Examples are:
I thought about using a booking status of 'Incomplete' with a Field Service status of cancelled. This would cause the requirement to show up again on the scheduler so it can be scheduled again. The issue with this is that when the booking has an FS status of cancelled no Time Entries are created for it. We need those as Time has been consumed.
A better solution might be to use a FS status of 'completed' and then create a new requirement via a Flow. This works and results in time sheets. The drawback then is that the WO gets set to 'Open-completed' before the new requirement is created. And this may create other issues.
This is really generic requirement and I am wondering how others have solved it. All comments welcome!
Danny
Hi Lucky.
I think you have the solution.
I would also create the Booking Status (e.g. Complete - No-Access) as completed. A use the Flow to create another Resource Requirement.
This way you still have the time entries and actual (costs).
Regards,
Gabriel.
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