Send an email to PO submitter if the PO is under review for specific amount of time

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Posted on by Mark Loren Manuel

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Hi All,

We have a PO workflow with multiple approval levels. Is there a way to send an email to the PO submitter if the PO remains under review for a specific amount of time, regardless of which approver it is with?

Thank you,

Mark

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Dynamics 365 general

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Yi Yong 2,452 Super User 2025 Season 2 on at

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Send an email to PO submitter if the PO is under review for specific amount of time

Hello,

You can refer to this post for the solution: https://community.dynamics.com/forums/thread/details/?threadid=953ccb57-8f9f-4184-9743-6256d023317f

Though it include all types of pending approval and not only for PO.

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Anthony Blake 2,789 Super User 2025 Season 2 on at

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Send an email to PO submitter if the PO is under review for specific amount of time

Hi @Mark Loren Manuel

Which version of D365 are you using, e.g. F&O, BC, etc

Thanks

Anthony

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Mark Loren Manuel 115 on at

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Send an email to PO submitter if the PO is under review for specific amount of time

Hi,

We are using D365 F&O.

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CA Neeraj Kumar 4,503 on at

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Send an email to PO submitter if the PO is under review for specific amount of time

Hi Mark,

Are you aware with the setup of escalation path? Once you define the time limit for approval of work item, it will escalate the workflow, and send the notifications (if you setup the email, then it will go through email).

At every step, you can have escalation path.

Let us know if you require further assistance in setting up escalation path and notifications.

Regards,

Neeraj Kumar

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