web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics Marketing email with low spam risks undeliverable

(0) ShareShare
ReportReport
Posted on by 135

Hi everyone,

We have several problems with emails that can't be delivered.

For exemple our double opt-in confirmation email. (with a low spam risk)

pastedimage1621515897683v1.png

I never received any email in my mail box or in the junk emails so I asked to our IT service to check if the problem is in intern.
They found that several emails are block by the anti-spam software and that the domein is blacklisted by several softwares.

pastedimage1621516017606v2.pngMicrosoftTeams_2D00_image-_2800_1_2900_.png

Wat can we do? All my collega's can't receive our emails. 

Of course, we activate everything for our domain

pastedimage1621517544053v3.png 

many thanks

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Generally speaking, marketing emails can be delivered normally if anti-spam software is not used. It is recommended to set up the appropriate whitelist in your anti-spam software to ensure delivery.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Arnaud De Jonghe Profile Picture
    135 on at

    Hi Nya,

    Where can I find the information to setup a whitelist?

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Please find out if there is a setting in your anti-spam software to set the sender's email address in Dynamics Marketing to Trust.

    Different anti-spam software should have different ways of setting it up.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Arnaud De Jonghe Profile Picture
    135 on at

    Thank you Nga but what I mean is more a list more form the MS side. Where can I find a list of IP's of sender addresses we can add? On our antispam software we see that the sender is still with a MS domain.
    Screenshot-2021_2D00_05_2D00_20-173343.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 101

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 79 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans