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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics Marketing ema...
Customer experience | Sales, Customer Insights,...
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Dynamics Marketing email with low spam risks undeliverable

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Posted on by Arnaud De Jonghe 135

Hi everyone,

We have several problems with emails that can't be delivered.

For exemple our double opt-in confirmation email. (with a low spam risk)

pastedimage1621515897683v1.png

I never received any email in my mail box or in the junk emails so I asked to our IT service to check if the problem is in intern.
They found that several emails are block by the anti-spam software and that the domein is blacklisted by several softwares.

pastedimage1621516017606v2.pngMicrosoftTeams_2D00_image-_2800_1_2900_.png

Wat can we do? All my collega's can't receive our emails. 

Of course, we activate everything for our domain

pastedimage1621517544053v3.png 

many thanks

  • Arnaud De Jonghe Profile Picture
    Arnaud De Jonghe 135 on at
    RE: Dynamics Marketing email with low spam risks undeliverable

    Thank you Nga but what I mean is more a list more form the MS side. Where can I find a list of IP's of sender addresses we can add? On our antispam software we see that the sender is still with a MS domain.
    Screenshot-2021_2D00_05_2D00_20-173343.png

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Dynamics Marketing email with low spam risks undeliverable

    Hi,

    Please find out if there is a setting in your anti-spam software to set the sender's email address in Dynamics Marketing to Trust.

    Different anti-spam software should have different ways of setting it up.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Arnaud De Jonghe Profile Picture
    Arnaud De Jonghe 135 on at
    RE: Dynamics Marketing email with low spam risks undeliverable

    Hi Nya,

    Where can I find the information to setup a whitelist?

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Dynamics Marketing email with low spam risks undeliverable

    Hi,

    Generally speaking, marketing emails can be delivered normally if anti-spam software is not used. It is recommended to set up the appropriate whitelist in your anti-spam software to ensure delivery.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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