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In a Sales order Zeroing out Qty to Invoice automatically puts the qty in the back ordered quantity, what setting in Sales Order processing would make this happen. We would prefer, like at all our other clients that you can zero out Qty to invoice so it does not transfer but the quantity is NOT reassigned to back order qty. Can't find what is making this happening, does anyone know what would cause this behavior. Thanks.
Hi Nancy,
This is kind of a tricky one, but the setup for this is actually per Customer ID. If you go to the Customer Card and click on the Options button, there is an option for "Order Fulfillment Shortage Default". For this option you can select 'None' which is what you want, or you can choose 'Back Order Remaining' or 'Cancel Remaining'.
After you change this setting, I would recommend testing on a new Order because if the sales order is already open in the sales transaction entry window when you change the setting it won't take effect until you close it and reopen it.
I hope this helps!
Isaac Olson
Microsoft Support
Excellent, thank you so much, that was it, so many places to set stuff in GP!!
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