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Cannot delete an entity

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Posted on by Rusthy

So I am working with SaaS Business Central that is:
[b]Version: W1 20.2 (Platform 20.0.41086.43114 + Application 20.2.41144.41547)[/b]

The user I am logged in with, has Super, Security, Full Business, Extension Management - Admin rights for all the entities.

I have total of 3 entities and wish to keep just one.

Whenever I try to delete a company I get the following error after about 15 to 20 minutes of waiting;
[b]An unexpected error occurred after a database command was cancelled.[/b]

I tried to delete it using VSCode debugger and I can't catch the error on VScode to know why can't I delete the entity.

Thank you for any advice on this. I am stuck at it from 2 days.

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Nitin Verma 21,812 Moderator on at

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Hi Rusthy ,

I have not found much resource, please refer below link if it helps you, other wise please a log a support ticket to MS support.

github.com/.../7067

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S.Kawamura 1,532 on at

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Hi,

First, try to make sure that Super permission set are not restricted to a specific company.

To analyze the cause of the problem, you might try the following:

a) Copy environment and same operation (delete company) on copied environment.

b) Create new blank company, then delete the company.

c) Copy the company that you want delete and failed to delete, and then delete copied company.

I hope this helps you.

S.Kawamura

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YUN ZHU 101,775 Super User 2026 Season 1 on at

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Hi, This appears to trigger the Database limit below.

https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/operational-limits-online#Database

It is recommended that you uninstall all Extensions other than Microsoft and try again. If there is still a problem, it is recommended to submit a Service Request to Microsoft.

Hope this helps.

Thanks.

ZHU

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Rusthy 20 on at

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Hi, thanks for your response. Is there a way, even if it is from AL Development Envoirnment, that I can know which table is taking so much time to complete its SQL command?

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YUN ZHU 101,775 Super User 2026 Season 1 on at

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Hi, hope the information below can give you some help.

From Business Central Launch Event:

More details:

[View:/cfs-file/__key/communityserver-discussions-components-files/758/What_2700_s-new-in-Server-and-Database.pdf]

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Rusthy 20 on at

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I clicked on the emit telemetry and then tried to delete the entity but it still didn't give me a more friendlier error. It was the same 1 line error; An unexpected error occurred after a database command was canceled.

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Nitin Verma 21,812 Moderator on at

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Hi,

I will suggest please log a support ticket with MS.

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Rusthy 20 on at

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We are not partners. I work as a developer client side. How do I contact Microsoft for this?

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Nitin Verma 21,812 Moderator on at

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In that case please take help of your License partner.

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YUN ZHU 101,775 Super User 2026 Season 1 on at

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Hi, try below ways.

Where to file bugs ,issues and Questions

https://yzhums.com/20581/

Hope this helps.

Thanks.

ZHU

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