Dynamics 365 CommunityForums Microsoft Dynamics NAV (Archived) Nothing happens when l...

Nothing happens when l hit a 'Cancel Approval Request' button

(0) Share

Report

Posted on by Community Member Microsoft Employee

Users wanted to revise SQ so they just hit the button like they used to do but it doesn't work, nothing happens.
this problem happened a few times, tried debugging but it's difficult to find out though.

What should l do?
Could anyone advise me?

Thank you for your help
Regards.

*This post is locked for comments

All responses (1)

Answers (1)

Verified answer

AJAnsari 5,754 on at

Like (0)

Report
RE: Nothing happens when l hit a 'Cancel Approval Request' button

If it used to work and isn't anymore, it's likely one of two issues:

You've upgraded to a new build of NAV 2016 and there is a bug related to approvals in this build. If so, take a look at the list of Released Cumulative Updates for NAV 2016 to check if this is a known issue, and if Cumulative Updates subsequent to the build you're on have addressed this issue.

You've had a recent customization or installed an ISV add-on and its code (or the process of merging code) has inadvertently affected the approvals functionality.

If you're 100% sure that neither has happened between the time when everything was working correctly with approvals and now, then try restarting the NAV service(s), and see if that helps.

As a last resort, you may want to open a support case with Microsoft.

I hope this helps! If my response has answered your question, please verify by clicking Yes next to "Did this answer your question?"