Time from DateTime field changed when used as dynamic value in workflow

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Posted on by Lucas H

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I'm using a workflow to generate an email that's sent out with the value of a DateTime field on a contact's record. However, when the email is received, the time is an hour ahead of the actual value, whereas I need it to send with the exact value on the record.

The field is set to User Local and has to remain that way due to connection to ClickDimensions - if it's changed to Time-Zone Independent the time is completely skewed.

The user in the From field on the generated email is a service user we use for our automations, which has it's time zone set to Eastern. I'm in Central so I'm assuming this is the origin of the issue, but I don't want to change the time zone of that user since that may just move the issue down the line to other users in different time zones.

What can I do to reflect the correct time in these emails?

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Alexander Kraincuk 25 on at

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RE: Time from DateTime field changed when used as dynamic value in workflow

I have a similar issue in one of my projekts, would be happy to hear someones solution :)