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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Method of Payment refu...
Microsoft Dynamics AX (Archived)

Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

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Posted on by Abdo Khoury 14,855

Dear 

I defaulted Method of Payment 1 on my customer A and that was working fine;

Then i changed the method of payment to method of payment 2 on this customer A,

BUT now when i create a sales order it is defaulting method of payment 1 on my sales order ;; even if i put method of payment 2 manually and save ;; it goes back to method of payment 1 

is this a bug ? 

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I have the same question (0)
  • Verified answer
    Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 1 on at

    may be some cache issue; restarting AOS  and deleting temp auc files may fix it. I don't see any logical reason for such behavior.

    what  is your application version

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Patrick It could be due to the table data in the cache. Could you try refreshing the cache under tools and re-try this process.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Patrick, Is it possible that you Setup the first method of payment somewhere else e.g. at the retail channel Level, etc. that overwrites the Setup at the customer? Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    i deleted all the AUC files and restarted the AOS but the problem still persists. any other suggestions ?

  • Verified answer
    Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    The problem was resolved only after I restart data usage

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 1 on at

    Can you execute below query on your SQL Server Database

    Select ACCOUNTNUM AS 'Customer  Account Number', PaymMode as 'Method of payment' from CUSTTABLE
where CUSTTABLe.ACCOUNTNUM = 'YourCustomerAccountId'


    Replace YourCustomerAccountId with Customer Account Number, in above statement.

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