Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

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Posted on by Abdo Khoury

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Dear

I defaulted Method of Payment 1 on my customer A and that was working fine;

Then i changed the method of payment to method of payment 2 on this customer A,

BUT now when i create a sales order it is defaulting method of payment 1 on my sales order ;; even if i put method of payment 2 manually and save ;; it goes back to method of payment 1

is this a bug ?

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Sohaib Cheema 46,610 User Group Leader on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

Can you execute below query on your SQL Server Database

Select ACCOUNTNUM AS 'Customer Account Number', PaymMode as 'Method of payment' from CUSTTABLE where CUSTTABLe.ACCOUNTNUM = 'YourCustomerAccountId'

Replace YourCustomerAccountId with Customer Account Number, in above statement.
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Abdo Khoury 14,849 on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

The problem was resolved only after I restart data usage
Abdo Khoury 14,849 on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

i deleted all the AUC files and restarted the AOS but the problem still persists. any other suggestions ?
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Ludwig Reinhard Microsoft Employee on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

Hello Patrick, Is it possible that you Setup the first method of payment somewhere else e.g. at the retail channel Level, etc. that overwrites the Setup at the customer? Ludwig
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Community Member Microsoft Employee on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

Hi Patrick It could be due to the table data in the cache. Could you try refreshing the cache under tools and re-try this process.
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Sohaib Cheema 46,610 User Group Leader on at

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RE: Method of Payment refuses to be changed on the Sales Order after i change the default method of payment on the customer card

may be some cache issue; restarting AOS and deleting temp auc files may fix it. I don't see any logical reason for such behavior.

what is your application version