Entity incidentresolution : Quick create is not supported for non-refreshed Entity

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Posted on by CRMQueries

Hi,

We have encountered the exception "Entity incidentresolution : Quick create is not supported for non-refreshed Entity" when upgrading CRM V8.2 to CRM V9.1 On Prem. Any suggestion to resolve the issue would be really appreciated.

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BB-07082110-0 Microsoft Employee on at

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THis is stating that the entity "Incidentresolution" is still using classic design so Quick create will not work.
Val Za 15 on at

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We have the same error when trying to upgrade the 8.2 on-prem to the latest 9.1 on-prem. Did you find the solution?
CRMQueries 62 on at

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The issue was resolved after opening a ticket with Microsoft.
Valeriy Z 15 on at

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Great news! Any details? Did they get access to the SQL DB and made some changes there?

Could you please share the ticket details like its Id I can refer to if I open a similar support ticket?