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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Pay customer account s...
Microsoft Dynamics AX (Archived)

Pay customer account showing Error , when click Payment account

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Posted on by Syed Muhammad Sajid 360

Hi Experts , 

i am using Ax2012 R3,  and i want to execute Pay customer account scenario , i selected customer and the item and client pay customer account . 

1_2D00_-cutomer-account.png

when click payment account it is showing this Error . 

2-customer-acount.png

in event log , following are the Error showing :

Microsoft.Dynamics.Retail.Pos.Customer.Customer: System.NullReferenceException: Object reference not set to an instance of an object.
at LSRetailPosis.TransactionServices.InvokeMethod(String methodName, Object[] parameters)
at LSRetailPosis.TransactionServices.Invoke(String methodName, Object[] parameters)
at Microsoft.Dynamics.Retail.Pos.Customer.Customer.GetCustomerBalances(String customerId, String invoiceCustomerId).
-------------------------------

LSRetailPosis.POSProcesses.PayCustomerAccount: System.NullReferenceException: Object reference not set to an instance of an object.
at LSRetailPosis.TransactionServices.InvokeMethod(String methodName, Object[] parameters)
at LSRetailPosis.TransactionServices.InvokeMethodNoDataReturn(Boolean& retValue, String& comment, String methodName, Object[] parameterList)
at LSRetailPosis.TransactionServices.ValidateCustomerStatus(Boolean& valid, String& comment, String customerId, Decimal amount, String currencyCode)
at Microsoft.Dynamics.Retail.Pos.Customer.Customer.AuthorizeCustomerAccountPayment(Boolean& valid, String& comment, String& manualAuthenticationCode, String customerId, Decimal amount, IRetailTransaction retailTransaction)
at LSRetailPosis.POSProcesses.PayCustomerAccount.Execute().
-------------------------------------
Microsoft.Dynamics.Retail.Pos.Customer.Customer: System.NullReferenceException: Object reference not set to an instance of an object.
at LSRetailPosis.TransactionServices.InvokeMethod(String methodName, Object[] parameters)
at LSRetailPosis.TransactionServices.InvokeMethodNoDataReturn(Boolean& retValue, String& comment, String methodName, Object[] parameterList)
at LSRetailPosis.TransactionServices.ValidateCustomerStatus(Boolean& valid, String& comment, String customerId, Decimal amount, String currencyCode)
at Microsoft.Dynamics.Retail.Pos.Customer.Customer.AuthorizeCustomerAccountPayment(Boolean& valid, String& comment, String& manualAuthenticationCode, String customerId, Decimal amount, IRetailTransaction retailTransaction).

Please give me any clue, or anyone having face this issue

-SAJID

*This post is locked for comments

  • Verified answer
    Syed Muhammad Sajid Profile Picture
    Syed Muhammad Sajid 360 on at
    RE: Pay customer account showing Error , when click Payment account

    @ Jenny

    Check the Real time sync service , it must be configure correctly and running. i was the same service issue i had,

    @Thanks Zaheen .

    -SAJID

  • Verified answer
    Zaheen82 Profile Picture
    Zaheen82 on at
    RE: Pay customer account showing Error , when click Payment account

    Solution -

    It seems the issue is with  the Real time Service wasnt configured.

    Once done this payment method works fine

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Pay customer account showing Error , when click Payment account

    Hi SaJid,

    I have the same problem, could you please advise me the solution for this

    Thank you

  • Syed Muhammad Sajid Profile Picture
    Syed Muhammad Sajid 360 on at
    RE: Pay customer account showing Error , when click Payment account

    HI , 

    Yes, its already setup. 

    Store > Setup > Payment method and set the customer account .

    all job executed. 

     customer-acount3.png

    Thanks 

    -SAJID

  • Pir_Rana Profile Picture
    Pir_Rana 836 on at
    RE: Pay customer account showing Error , when click Payment account

    Hi,

    Have you setup the Customer account payment method for the store?

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