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I have a sales invoice from 1/26/22 that did not correctly note a 5% commission due.
Said invoice was paid on April 1st.
We paid salespeople when we get paid, so commission should have been paid to salesperson for the month of April.
However, no commission was remitted because it calculated at zero.
What is the best way to correct this and get the salesperson paid
Thank you.
Hello PattiK,
There are different ways you could handle this.
If the sales invoice and payment are still in 'open' and not moved to history, I would unapply them from each other and then void the invoice. Then you can rekey the invoice back in, to ensure the commission calculates, and reapply it to the same payment. This is one way to handle this, so that you retain drill-back capability and have all the information correct on the original invoice.
(If the invoice and/or payment have been moved to history, then use the 'RM Transaction Unapply' tool in Professional Services Tools Library to move them back to open [if they are in the functional currency). Once both documents are back in open and unapplied, then you can proceed to void the invoice and then rekey it, and reapply it to the payment again.)
I hope that helps. Please repost any questions.
Thanks,
Cheryl Waswick
Microsoft Support
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