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Customer experience | Sales, Customer Insights,...
Answered

Added field showing in form editor, but not on actual form

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Posted on by 321

Hi there!

I'm working on adding a new field to an existing UI account form. I've added the field, and when I open the form editor for the account, it shows that it is there, and has the same settings as other custom fields. Yet when you view the form itself, the field is not showing. I've checked field level security, I've logged in and out, cleared my cache and cookies, everything.

The solution has been published and opening the edit form it shows up every time, but is not showing on the form itself. I'm newer to UI so I've tried all my tricks and I'm still stumped. Any ideas?

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  • Suggested answer
    ToniG Profile Picture
    ToniG 321 on at
    RE: Added field showing in form editor, but not on actual form

    Ok I figured it out. They had two identical forms, one was named something completely different, and WASN'T labelled as their main form, but it is. So the field needed to be added there.

    Thanks for your help!

  • ToniG Profile Picture
    ToniG 321 on at
    RE: Added field showing in form editor, but not on actual form

    Yes I have checked visible by default, and the only dependencies showing up is the Form that I have put the field on. No other dependencies.

  • ToniG Profile Picture
    ToniG 321 on at
    RE: Added field showing in form editor, but not on actual form

    I have published the solution, and activated the form. Neither add the field to the form.

  • Marco.P Profile Picture
    Marco.P 2,405 on at
    RE: Added field showing in form editor, but not on actual form

    Hi,

    Did you check "visible" by default option on field properties ?

    www.azamba.com/.../

    Also take a look a the field dependencies to see if there's something odd:

    www.marksgroup.net/.../

  • Verified answer
    rthompson Profile Picture
    rthompson 1,530 on at
    RE: Added field showing in form editor, but not on actual form

    Please try just publishing the form?

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