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¡Hola!
Me gustaría saber cómo enrutar conversaciones de Facebook usando variables de contexto, según lo que necesito es que, si un cliente/usuario tiene conversaciones con mi Bot desde su Facebook, detecte la palabra clave por ejemplo ""Pay" y esta la dirija a la cola que contiene esta variable en su regla de enrutamiento.
Hi hfierro,
I am not sure at which step you are having the problem, but please refer to the following two links:
https://thecrm.ninja/omnichannel-pre-survey-responses-routing/
Actually, there are not many methods available for customization.
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