We run the Open Service Call List Report (SD.620) under Service Dispatch. A Service Call that is completed in included in the report. Under the Service Call Entry (SD.200.00), the service call shows it is completed, and so does the Invoice Entry screen. Under the "Handling" field in the Service Call Entry, it shows "Credit Hold". How can we complete this Service Call so it will not appear in the Open Service Call List report?
*This post is locked for comments