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Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Relationship Entity - New UI

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Posted on by 129

Hi

We are using the Customer Relationships entity and in the old UI there was a related item linking to the view of the entity records for the account. 

However in the new UI that option now longer appears. Anyone know why?

Regards

Jon

I have the same question (0)
  • Suggested answer
    LuHao Profile Picture
    40,892 on at

    Hi partner,

    This is by design.

    The customer relationship entities are not supported in Dynamics 365 for Customer Engagement or future versions of Dynamics 365 for Customer Engagement.

    docs.microsoft.com/.../customer-relationship-entities

    So please use Connection Entities in UCI.

  • LuHao Profile Picture
    40,892 on at

    Hi partner,

    Don't forget to mark the verified answer by clicking Yes.

    pastedimage1572571808020v1.png

    This will help other users quickly navigate to this post.

    Thanks.  :)

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