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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / tracebility interrupted
Service | Customer Service, Contact Center, Fie...
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tracebility interrupted

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Posted on by Campetella 87

Goodmorning,

I have a trial version and I have the tools to draw in the real vedeo disable.

I'm using mobile phone (with remote assist) and PC with Teams.

I'm able just to do a snap shot and draw on it

do you know why?

Many thanks

Giuseppe

  • Verified answer
    Campetella Profile Picture
    Campetella 87 on at
    RE: tracebility interrupted

    I tryed what you suggested and the tools to draw  start working

    Many thanks

    Giuseppe

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: tracebility interrupted

    Are you getting a "lost tracking" message in Remote Assist? This is usually the case when you are too close to objects and during that message no annotations are possible. If that's your situation, try moving a bit away from the objects.

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