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13Hi team,
I'm exploring a preview of the new Org Charts functionality that's going to go live this October.
The feature looks really good, but I have a problem I can't resolve myself.
1. When I try to build and org chart and put a contact as a subordinate to another contact, I get a generic error, and by reading the trace log I found that I'm missing /parentcontactid/ field on my contact (we are using custom /Reports To/ field instead). I can't simply create a parentcontactid field on my Contact entity as it still be created with a default prefix of my environment, like /new_parentcontactid/. Meanwhile the old Org Chart works perfectly fine and when I'm setting contacts in the chart, our custom /Reports To/ field is updated with a new manager. Any ideas how to change the behavior of the new Org Chart to work with the custom field?
2. In the new Org Chart functionality there's an option to update a contact if the contact left the company, by using /Verify Contact Details/ form. When I open it and click /Update Contact/ button - it returns an error that the field is missing (with no details of which one is missing, but I assume that's still this /parentcontactid/ field).
Any help on this topic is appreciated as I need to make sure once the new Org Chart is live it's fully functional.
Thank you!
I'm exploring a preview of the new Org Charts functionality that's going to go live this October.
The feature looks really good, but I have a problem I can't resolve myself.
1. When I try to build and org chart and put a contact as a subordinate to another contact, I get a generic error, and by reading the trace log I found that I'm missing /parentcontactid/ field on my contact (we are using custom /Reports To/ field instead). I can't simply create a parentcontactid field on my Contact entity as it still be created with a default prefix of my environment, like /new_parentcontactid/. Meanwhile the old Org Chart works perfectly fine and when I'm setting contacts in the chart, our custom /Reports To/ field is updated with a new manager. Any ideas how to change the behavior of the new Org Chart to work with the custom field?
2. In the new Org Chart functionality there's an option to update a contact if the contact left the company, by using /Verify Contact Details/ form. When I open it and click /Update Contact/ button - it returns an error that the field is missing (with no details of which one is missing, but I assume that's still this /parentcontactid/ field).
Any help on this topic is appreciated as I need to make sure once the new Org Chart is live it's fully functional.
Thank you!
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