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Good morning everyone!
This time Collection letters. I have Collection letter 1, Collection letter 2 and Collections (as final document). I would like to create Collection letter 1 after 5 days after Due date (standard - works good). Collection letter 2 -> after 10 days after posting Collection letter 1, NOT 10 days after Due date. Collection -> after 10 days after posting Collection letter, NOT 10 days after Due Date.
Is such setup possible without development?
Hi nuttka,
I see.
Well, if you already have such kind of setup and it does not fit the customers need/requirements then your only chance is making a system modification.
There are no parameters / settings available that would allow you 'tweaking' the system in the way you want it to.
Best regards,
Ludwig
Dear Ludwig,
I have already such setup. It doesn't satisfy my client.
1. I know what you mean, with such modification we always need to have this order, Collection letter 1, Collection letter 2 and Collections. If we won't create Collection letter 2, there will be no possibility to create Collections right away after Collection letter 1.
2. This I do not understand. Lets say I put overdued invoice in Collection letter 1 and Collection letter 2. In Collections (last one) I haven't. After that I could create Collections one more time with this fogotten Invoice. Is that what you mean?
Hi nuttka,
In the collection letter sequence table you can setup
* Collection letter 1 with 5 in the number of days field
* Collection letter 2 with 10 in the number of days field
* Collection letter Collection with 10 in the number of days field.
This should do the job.
Have you tested this setup?
Things will, however be based on the due date.
Creating the collection letter 'collection' depending on when collection letter 2 is created won't work because there might be cases where you don't create collection letter 2 by manually specifying that the next collection letter is the final one.
Also imagine what happens if somebody forgets to include a specific invoice in the last collection runs. Such an invoice might be outstanding for more than half a year and then you simply send collection letter 2?!
Best regards,
Ludwig
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