Hi nuttka,
In the collection letter sequence table you can setup
* Collection letter 1 with 5 in the number of days field
* Collection letter 2 with 10 in the number of days field
* Collection letter Collection with 10 in the number of days field.
This should do the job.
Have you tested this setup?
Things will, however be based on the due date.
Creating the collection letter 'collection' depending on when collection letter 2 is created won't work because there might be cases where you don't create collection letter 2 by manually specifying that the next collection letter is the final one.
Also imagine what happens if somebody forgets to include a specific invoice in the last collection runs. Such an invoice might be outstanding for more than half a year and then you simply send collection letter 2?!
Best regards,
Ludwig
