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One of our clients is no longer able to successfully build a batch of checks. After clicking the build button (with no restrictions, so all vouchers should be selected), the screen clears. If we pull the batch up again, the batch total shows zero. If we attempt to run it again, we get the message "This batch has current records for a check process. Choose Continue if you want to add additional records to this batch." We can select the vouchers individually via the Edit Payment Batch window.
Additional Info:
I'm out of ideas to try.
Any thoughts?
Any ideas on what has changed since it last worked (for example, year-end update applied)?By disabling the add-ins do you mean you removed them from the launch file and launched from a clean launch file with no modified forms/reports logged in as sa?Does the batch build from other companies (TWO? TEST?) in the same environment?Have you run Check LInks and other GP maintenance?How's disk space on the server/database files?
Hi Lisa - thanks for the reply!
In order:
What has changed is the question of the hour. ;)
I disabled all trigger code via Customization Maintenance. There are no alternate forms involved.
No - the problem extends to other companies for the client. It happens to me on the server logged in as sa in a test company.
Yes
Gobs of space. Recently new server.
Cindy
Hi Cindy,
See if you can create a fresh install on a sandbox server, then copy the database over to the sandbox and see if the result is the same.
Unfortunately, disabling a product in Customization Maintenance isn't the same as removing it from the set file. Launching from a basic Dynamics.set with no customizations is the way I like to get back to basics to figure out what may be going on. If things don't work in that environment, something else (Anti-virus is the most common offender) is at play.
Hello Cindy,
To address your questions, there are a few things that can stop this. The first thing i would check is if you have Assign by Checkbook Installed. Dynamics GP | Tools | Customize | Customization Maintenance
This is a Mekorma Product that allows you to assign Checkbooks to your Invoices. If you have this installed, test disabling it and building the check run again. If this is now successful, please touch base with Mekorma or if you dont use the Assign by Checkbook, remove it out of the Set file.
Another thing that could be causing this is if this Vendor uses EFT and Checks and you are creating a Check batch and not an EFT batch and there are Invoices using an EFT Remit Address ID, you will need to complete the EFT Batch before the Check Batch will pick up an Invoices. EFT has to be processed first before you can do a physical check run.
Please let us know how this goes.
Thank you!
Brandon, you nailed it with #2.
This client is deploying AvidXChange for their payments, and we're using the EFT file format to create a file for them. So with our current situation, all vendor addresses have EFT records associated with them (we actually created a SQL trigger that creates an EFT record whenever a new vendor address is added).
Getting with the client re options.
Thanks All!
This is great to hear! Glad i was able to help point you in the right direction.
I will get this forum marked as resolved.
Have a great day!
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